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Getting help with customer support used to mean jumping through hoops on other platforms, making you take extra steps and juggle more accounts. Our go-to was "The Hub" on Discord, which did the job but sometimes made things a bit tricky to get to and left the potential for overlooked inquiries. Recognizing these hurdles, we at Awardable are super excited to roll out a new way to reach our customer and tech support, a big leap forward in making things easier for you and boosting our service and efficiency.
Making Things Easier for You
We're on a mission to make getting the support you need simpler and more straightforward. We're moving away from relying on other platforms and setting up a built-in solution right in our app. This move is all about making it super easy for you to get help, ensuring our support team is just a few clicks away, right where and when you need them.
Have you seen those new chatbot features on our site and in our web app? They're your fast track to getting answers. Just hit the chat icon at the bottom right corner, and you're instantly connected. This way, you're always just one click away from chatting with our team—real people ready to offer real help, not just some automated replies.
Enhancing Your Toolkit
Alongside our chat support, we've put together a solid knowledge base, packed with everything you need to know about using Awardable. This resource is here to help you out, whether you're just starting with us or you're looking for advanced tips, covering everything from our web and Discord presence to our soon-to-launch Shopify app.
This trove of info is there for you anytime, making our platform even more user-friendly and keeping you in the loop.
Here for You
Your happiness is what keeps us ticking. That's why we're always updating and improving our support options. If there's something you can't find in our knowledge base, that's our cue to add it, making sure you've got all the info you need right at your fingertips.
Next time you're on our site or app, give that chat feature a whirl. Our team is ready and waiting to help with whatever you need, ensuring your Awardable experience is smooth sailing.
Welcome to a new level of support and connection at Awardable, where our main goal is making sure your experience with us is as easy and enjoyable as possible. Here's to making every step of your journey with us better and better.
